Which chat system should you choose?

25.09.20

When your website visitors are welcomed by a chat box, they have a feeling someone is listening to them. But do you really have to place a flesh-and-blood human on the other side of the screen to do this? We have listed the various options.

Box, bot and semi-automatic

If you want to start the conversation, you can choose between a chat box, a chatbot and a semi-automatic chat support system. What’s the difference?

CHATBOX	CHATBOT	SEMI-AUTOMATIC CHATBOX
You talk to a person in a live chat box. The chat box has fixed "opening hours".	A chatbot recognizes sentence patterns and responds to them. So it looks like you are talking to a real person, but AI is actually at work.	The bot asks you a question. Then the bot decides whether it can handle the conversation itself or should refer you to a real person.

The benefits of semi-automatic chat boxes

At hooox we prefer semi-automatic chat boxes.

2 major advantages:

1. You answer frequently asked questions automatically. For example: "What is the location of the project?", "What is the price of a 2-bedroom apartment?" or "When will the construction start?" This costs the visitor less effort than calling or filling in a contact form. They are therefore more inclined to ask for information.

2. What if the visitor asks a question that you haven’t programmed an answer for? The bot refers them to a real person who helps the prospect. Appoint someone to manage the chat box so your customers always get quick answers!

Why not (yet) a chatbot?

Artificial Intelligence (AI) already understands English perfectly, but hardly any Dutch or French. That is why a chatbot makes little sense at the moment. Most consumers still expect an answer to their question right away. That is why chatbots will soon make their appearance in Dutch-speaking and French-speaking areas as well.

Never lose an interested prospect again.

Ask your quote for a semi-automatic chat box!

Share this story:

Previous story Next story

From now on, hooox will also use your personal data to optimize the services and to personalize the services you choose. By clicking on "continue" or by continuing to browse, you acknowledge that you have read these amended general terms and conditions and cookie statement.