Which chat system should you choose?

At hooox we prefer semi-automatic chat boxes.

2 major advantages:

1. You answer frequently asked questions automatically. For example: "What is the location of the project?", "What is the price of a 2-bedroom apartment?" or "When will the construction start?" This costs the visitor less effort than calling or filling in a contact form. They are therefore more inclined to ask for information.

2. What if the visitor asks a question that you haven’t programmed an answer for? The bot refers them to a real person who helps the prospect. Appoint someone to manage the chat box so your customers always get quick answers!

Why not (yet) a chatbot?

Artificial Intelligence (AI) already understands English perfectly, but hardly any Dutch or French. That is why a chatbot makes little sense at the moment. Most consumers still expect an answer to their question right away. That is why chatbots will soon make their appearance in Dutch-speaking and French-speaking areas as well.

1.  You can automatically answer frequently asked questions. Think of questions such as: ‘Where is the project located?’ or ‘What is the price of a two-bedroom flat?’. This requires less effort on the visitor’s part than making a phone call or filling in a contact form. They are therefore more likely to ask for information.

2.  If the visitor asks a question that wasn’t pre-programmed, the bot will refer them to a real person who can help them further. Assign someone to manage the chatbox dedicatedly so your customer gets a quick reply!

Artificial Intelligence (AI) already understands English perfectly, but has little understanding of Dutch or French. That is why a chatbot is of little use at the moment. Nevertheless, most consumers expect an immediate answer to their question. That is why chatbots will soon be making their way into Dutch- and French-speaking regions as well.